Secrets St. James

Our butler, Betty, exceeded my expectations. She went above and beyond to make sure I was taken care of. Our housekeeper kept our room immaculate and filled all my requests. The facilities were good but I noticed that there was mold around the bathroom area. Other than that, had a wonderful time and most of the service was excellent. The food was varied and great but disappointed that the fish at the French restaurant was on the verge of spoiling. I did not eat at the Mexican restaurant but my friends said it was not good. We come from California where Mexican food is a staple.

Our stay at Secrets ways great! The only con we had of the whole trip was check in took almost 2 hours. I blame this more to irate and rude guests being impatient and cutting line more than the staff. I approached a nice man named J'amaal who informed a kind young lady named Tiffany and she sorted us out quickly thereafter. The rest of the trip was amazing! The restaurant and bar staff were all great! Philip, Andre, O'Brian, Alvin, and Everett took the time to establish great relationships with us and always made us feel welcome. The musicians and entertainment were also amazing and TJ and Sky were very helpful for letting us know of upcoming events and getting us involved throughout our visit.

Meals and the variety of restaurants were excellent. The friendliness of the staff. Cleanliness of the fac

Friendliness and customer service of the staff Big up to the entertainment crew!!!

Staff were very friendly and always went over above to accommodate needs. Resort was beautiful and very well kept. Location was perfect as it was close to activities and local restaurants. Hotel always very helpful providing transport to each Complimentary champagne breakfast was added which was a lovely touch